PHILADELPHIA, PA--(Marketwired - Mar 2, 2015) - Alteva (
"Alteva helped us close the loop within our organization," said, TWO MEN AND A TRUCK® IT Director, Jake Gaitan. "Using their service has enabled us to see a significant revenue increase and more importantly, given us more comprehensive reporting and visibility into important franchise metrics."
TWO MEN AND A TRUCK® has over 300 franchised locations throughout the United States and additional locations in the UK and Canada. The biggest driver to the communications overhaul was to back up the franchise locations as part of their strategic technology roadmap. They wanted HQ to have the ability to be the backup call center for every franchise location. Using geo-routing, Alteva was able to route every call to the nearest franchise based on the inbound caller ID, ensuring that every potential customer reached a location nearest to them. During pilot testing, this call center configuration and geo-routing showed significant increased revenue -- the company is simply booking more appointments because they're answering every call in a timely manner.
"We're thrilled to be able to provide TWO MEN AND A TRUCK® with the analytics and reporting that enable them to become more efficient and productive," said, Bill Birnie, CMO, Alteva. "Enabling our customers to do what they do best, is what it's all about."
For more information about Alteva, please call 877-258-3821. To learn more about Alteva, visit www.alteva.com. You can also follow Alteva on Twitter @AltevaInc.
About Alteva
Alteva (NYSE MKT: ALTV) is a premier provider of Hosted Unified Communications that significantly enhances business productivity and efficiency. Alteva's UC solution integrates and optimizes best-in-class cloud-based technologies and business applications to deliver a comprehensive voice, video and collaboration service for the office and mobile workforce. Alteva is committed to delivering meaningful value to our customers through a consistent, high quality and unified user experience across multiple devices, platforms and operating systems. These attributes have positioned Alteva as a leading hosted communications provider and the partner of choice for a growing number of business customers nationwide and internationally. To learn more about Alteva, please visit www.alteva.com. You can also follow Alteva on Twitter @AltevaInc or LinkedIn.
About TWO MEN AND A TRUCK®
TWO MEN AND A TRUCK® is the largest franchised moving company both in the United States and internationally. Currently there are more than 280 national locations and 2,000 trucks operating in the U.S.; in total, the company operates 311 locations and 2,100 trucks. TWO MEN AND A TRUCK® has performed more than 5 million moves since its inception in 1985. The company has seen consistent monthly growth dating back to December 2009 and more than 39 consecutive months of record growth. Each location is independently owned and operated. For franchising opportunities, visit www.twomenandatruckfranchising.com.