BOSTON, Feb. 13, 2017 (GLOBE NEWSWIRE) -- LogMeIn, Inc.’s (NASDAQ:LOGM) live chat and omni-channel customer engagement solution, BoldChat, was named a Finalist today in the Contact Center Solution – New Version category at the 11th annual Stevie® Awards for Sales & Customer Service.
The Stevie Awards organize seven of the world’s leading business awards shows, including the prestigious International Business Awards and the Stevie Awards for Great Employers. The winners will be announced during a gala banquet on Friday, February 24th at Caesars Palace in Las Vegas, Nevada.
BoldChat by LogMeIn is an omni-channel customer engagement solution that consolidates live chat, email, video chat, self-service, Twitter and SMS into one product. Aimed at helping companies seamlessly engage with their customers across many digital channels and devices at every stage of their journey, BoldChat provides human-to-human connections and a way for companies to better communicate with their customers through a single interface. In a time when even one bad experience can drive customers away for good, BoldChat allows companies to bring a new level of service and support to their customers, helping build loyalty, boost sales and improve operational efficiencies.
“No matter the industry, BoldChat is helping companies create positive customer experiences by specifically solving many of the pain points plaguing today’s customer service and support teams, including disjointed customer information and siloed communication," said Dave Campbell, Vice President, Customer Engagement and Support, LogMeIn. “We thank the Stevie Awards for recognizing BoldChat this year and send sincere congratulations to all finalists.”
More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10 percent over 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in 61 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 53 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories that recognize new products, services and solution providers.
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevie’s recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About LogMeIn, Inc.
LogMeIn, Inc. (NASDAQ:LOGM) simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations in North America, Europe, Asia and Australia.