CARY, N.C., Feb. 14, 2017 (GLOBE NEWSWIRE) -- Samanage, an Employee Service Success Company, today announced that it received $20 million in new capital funding, including investments from Carmel Ventures, Gemini Israel Ventures, Marker LLC, Salesforce Ventures and Vintage Investment Partners. In addition, Samanage recently launched the new Service Desk, Enterprise Edition, on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.
“This investment in Samanage is a vote of confidence in our leadership position in the IT and enterprise service management space,” said Doron Gordon, Founder and CEO of Samanage. “The new Samanage Service Desk will disrupt the IT service management industry by bringing a new level of automation and usability to the employee service experience.”
Samanage Service Desk, Enterprise Edition, available on the Salesforce AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EOGWVUA5, manages IT service interactions in one place to deliver a unified experience to employees. By providing a solution that is intuitive to use, that leverages Salesforce technology, and can be shared across all departments, enterprise organizations gain actionable intelligence, peak efficiency and service success. Through automating manual business processes like an IT ticket, an HR onboarding service, or a facilities power outage, organizations can leverage one single solution for all employee ticket management.
“At Salesforce Ventures, we’re fueling the next generation of innovative technology within the Salesforce ecosystem,” said John Somorjai, EVP of Corporate Development and Salesforce Ventures, Salesforce. “With companies like Samanage, we can extend the power of the Salesforce platform, making our customers even more successful.”
The new Samanage Service Desk, Enterprise Edition, offers usability driven by the Salesforce Lightning experience, the Salesforce Platform and real-time communication channels for employees. Unlike traditional IT service management platforms that often lack user-friendly interfaces, Samanage Service Desk, Enterprise Edition, allows companies to treat their employees like their best customers. Employees can get IT and HR help when, where, and how they want it, while service providers continuously improve customer satisfaction and efficiency.
Samanage Service Desk, Enterprise Edition, can be enhanced with Samanage IT Asset Management, Enterprise Edition.
Samanage Enterprise Service Desk for Salesforce
Samanage is the Service Success Company, enabling modern organizations worldwide to deliver a superior service experience to their employees. Samanage Service Desk, Enterprise Edition, is built on the world’s leading customer success platform and allows you to treat employees like your best customers and give them a superior service experience. With Samanage, organizations can establish an enterprise wide service desk standard from within their Salesforce platform, making all employees across all departments smarter and more productive with service management.
Samanage is an Employee Service Success Company, enabling modern organizations worldwide to deliver a superior service experience to their employees. Samanage’s enterprise service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through excellent agility and scalability, Samanage gives service providers the ability to rapidly and consistently deliver the services that employees need to get work done.
Salesforce Ventures—Salesforce’s corporate investment group—invests in the next generation of enterprise technology to help companies connect with their customers in entirely new ways. Portfolio companies receive funding as well as access to the world’s largest cloud ecosystem and the guidance of Salesforce’s innovators and executives. With Salesforce Ventures, portfolio companies can also leverage Salesforce's expertise in corporate philanthropy by joining Pledge 1% to make giving back part of their business model. Salesforce has invested in more than 150 enterprise cloud startups since 2009. For more information, please visit www.salesforce.com/ventures.
About Salesforce AppExchange
Salesforce AppExchange is the world's leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,000 partner apps and more than 4 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT and data science technologies for businesses.
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