VOX to help banks and credit unions modernize customer self-service through artificial intelligence and big data
TULSA, OK, March 29, 2018 (GLOBE NEWSWIRE) -- VOX Network Solutions (VOX) has announced a partnership with Enacomm, Inc. (Enacomm) to bring Enacomm’s industry-leading, innovative and transformative self-service solutions to VOX clients. Through its flagship Contact Center practice, VOX provides consulting, services and solutions to some of the largest contact centers in the world. Enacomm is a top provider of intelligent interactions and customer authentication technologies for banks, credit unions and credit card companies. Through the reseller agreement, financial institutions will be equipped with VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
“We are very excited to partner with Enacomm,” said VOX Network Solutions’ VP of Customer Digital Experience, Chanley Geveshausen. “Their solutions empower a new generation of customer self-service channels. We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants,” said Geveshausen.
“VOX stays in the know about cutting-edge technologies so that it can outfit its customers with the best converged voice and data solutions on the market,” said Enacomm CEO Michael Boukadakis. “We’re glad that VOX recognizes the value of Enacomm’s AI-assisted banking and intelligent IVR solutions, because banks and credit unions across the country know they can trust VOX to help modernize their back-end systems and customer-facing applications.”
Harnessing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.
The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service.
For more information on VPA banking and the Enacomm Financial Suite, go to www.enacomm.net.
About VOX Network Solutions
At its core, VOX is driven by a diverse team of consultants, entrepreneurs, and technologists. With six fundamental practices (Consulting, Contact Center, Collaboration, Network, Security, Managed Services) and a prescriptive process methodology, VOX seeks to empower clients, partners, and employees to create something better. As a result of this cooperative approach, VOX has been named one of the fastest growing companies in the United States. Learn more about VOX at www.voxns.com.
About Enacomm
Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day. Learn more about Enacomm at www.enacomm.net.
For more information contact:
Ron Kingsford
VOX Network Solutions
(650) 989-1073
rkingsford@voxns.com
Lauren DuBois
Enacomm
(917) 573-2485
LaurenD@enacomm.net
Enacomm® is a registered trademark of Enacomm, Inc. Alexa is a trademark of Amazon.com, Inc. or its affiliates. Google Home is a trademark of Google Inc.