Dublin, Ohio, July 18, 2018 (GLOBE NEWSWIRE) -- Technology has become integral to everyday life, allowing consumers to check emails at work, study for a test at school, or keep in touch with friends and family on social media. With such dependence upon these devices, it is vital that they work properly. Safeware, a leading provider of product protection and extended warranty solutions, took a look at the necessity for tech support in conjunction with product protection to keep consumers’ devices up and running.

Recognizing the need for quick, accessible answers about common technology problems, Safeware now offers tech support as part of its overall protection solutions. This additional support allows for access to 24/7 troubleshooting, device setup and optimization, wired and wireless network setup, as well as software support and virus removal.

According to Safeware, the majority of tech support calls received from customers are in regards to investigating a possible virus their device may have. Many consumers install programs on their tech that can carry a virus or give the appearance that their unit has been compromised. Additionally, tech support can help differentiate what appears to be a software issue, such as a virus, from a hardware issue, such as a broken fan that causes a laptop to overheat and shutdown. This keen insight allows for the device to be quickly restored to working order.

Providing tech support not only allows for optimum protection of devices but can contribute to overall satisfaction and retention of customers. With good customer service in high demand and tech support’s popularity on the rise, this addition can become a great asset. According to the Pew Research Center, around 68% of American internet users experience a software issue each year. Tech support allows for quick and easy diagnosis of tech problems to provide a timely solution for consumers.

“At Safeware, we specialize in product protection plans and warranty solutions for numerous consumer products, including electronic devices,” says Safeware’s Chief Executive Officer, Bryan Schutjer. “Another valuable addition to providing total product protection is offering tech support. This allows us to ensure our customers that their devices are protected from physical damage as well as software malfunctions that can interrupt everyday life.”

With the technology market continually growing and the dependence upon technology increasing, ensuring consumer electronics come complete with comprehensive tech support is vital. Safeware allows consumers to own their devices with confidence, knowing their devices are protected from both internal and external harm.

About Safeware

Having pioneered the technology insurance industry in 1982, Safeware is now one of the most recognized names in product protection. Safeware’s innovative approach to insurance and extended warranty solutions has propelled the company into multiple industries including education, corporate technology, fitness, furniture and appliances. By allowing partners to customize coverage based on their unique needs, Safeware provides best-in-class programs allowing customers to own their products with confidence.

Learn more about Safeware online at www.safeware.com or by calling 1.800.800.1492.

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Stephanie Wise
Safeware
614.781.2592
swise@safeware.com