Dublin, April 25, 2024 (GLOBE NEWSWIRE) -- The "Call Center Artificial Intelligence Market Report: Trends, Forecast and Competitive Analysis to 2030" report has been added to ResearchAndMarkets.com's offering.
The global call center artificial intelligence market is expected to reach an estimated $5.9 billion by 2030 with a CAGR of 18.7% from 2024 to 2030.
The future of the market looks promising with opportunities in the BFSI, IT & telecommunication, healthcare, retail & e-commerce, energy & utility, and travels & hospitality markets. The major drivers for this market are growing trend in enhancing customer engagement through various social media platforms and significant demand for quality customer services.
The study includes a forecast for the global call center artificial intelligence by channel type, deployment, application, end use industry, and region.
Call Center Artificial Intelligence Market by Channel Type [Shipment Analysis by Value from 2018 to 2030]:
- Phone
- Social Media
- Chat
- Email or Text
- Website
Call Center Artificial Intelligence Market by Deployment [Shipment Analysis by Value from 2018 to 2030]:
- Cloud
- On-Premises
Call Center Artificial Intelligence Market by Application [Shipment Analysis by Value from 2018 to 2030]:
- Predictive Call Routing
- Journey Orchestration
- Quality Management
- Sentiment Analysis
- Workforce Management & Advanced Scheduling
- Others
Predictive call routing will remain the largest segment over the forecast period due to its growing need for speech-based emotion detection to assess callers emotional states.
Call Center Artificial Intelligence Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:
- BFSI
- IT & Telecommunication
- Healthcare
- Retail & E-commerce
- Energy & Utilities
- Travels & Hospitality
- Others
Within this market, BFSI will remain the largest segment due to rising use of AI based call center in banks to provide superior customer service.
Call Center Artificial Intelligence Market by Region [Shipment Analysis by Value from 2018 to 2030]:
- North America
- Europe
- Asia Pacific
- The Rest of the World
North America will remain the largest region over the forecast period due to rapid expansion of e-commerce sector and presence of key players in the region.
List of Call Center Artificial Intelligence Companies
Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies call center artificial intelligence companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the call center artificial intelligence companies profiled in this report include:
- IBM
- NICE
- Zendesk
- Bright Pattern
- SmartAction
- Artificial Solutions
- SAP
- Oracle
- Avaya
- Jio Haptik Technologies
For more information about this report visit https://www.researchandmarkets.com/r/cvmusf
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