Contact Information: Company Contact: APAC Customer Services Andrew Szafran Senior Vice President & CFO 847.374.1949 abszafran@apacmail.com
APAC Customer Services Expands Support of Global Wireless Provider
| Source: APAC Customer Services, Inc.
BANNOCKBURN, IL--(Marketwire - July 21, 2009) - APAC Customer Services (NASDAQ : APAC ), a
global provider of quality inbound customer care solutions, will be
expanding an existing client program supporting wireless consumers on
behalf of one of the world's largest wireless providers.
As part of the expansion, APAC will begin providing inbound customer care
support from its customer interaction center in Green Bay, Wisconsin. APAC
customer service specialists will assist callers with general customer care
inquiries, account maintenance and troubleshooting support.
"The addition of this new business from one of our clients is a testament
to APAC's ability to perform," said Michael P. Marrow, President and CEO.
"During the program's initial roll-out we were able to meet our client's
rigorous implementation timeframe and business requirements. That success
opened the door to this latest opportunity."
"Our ability to win this additional business is proof of the success that
can be gained through a focus on operational excellence and a drive towards
total client satisfaction."
About APAC Customer Services, Inc.
APAC Customer Services, Inc. (NASDAQ : APAC ) is a leading provider of
quality customer care services and solutions for market leaders in
healthcare, financial services, business services, publishing,
communications and travel and entertainment industries. APAC partners
with its clients to deliver custom solutions that enhance bottom line
performance. For more information, call 1-800-OUTSOURCE. APAC's
comprehensive web site is at http://www.apaccustomerservices.com.
Forward-Looking Statements
This document contains forward-looking statements within the meaning of the
Private Securities Litigation Reform Act of 1995. Generally,
forward-looking statements include expressed expectations, estimates and
projections of future events and financial performance and the assumptions
on which these expressed expectations, estimates and projections are based.
Statements that are not historical facts, including statements about the
beliefs and expectations of the company and its management are
forward-looking statements. All forward-looking statements are inherently
uncertain as they are based on various expectations and assumptions about
future events, and they are subject to known and unknown risks and
uncertainties and other factors that can cause actual events and results to
differ materially from historical results and those projected. Such
statements are based upon the current beliefs and expectations of the
company's management. The company intends its forward-looking statements to
speak only as of the date on which they were made. The company expressly
undertakes no obligation to update or revise any forward-looking statements
as a result of changed assumptions, new information, future events or
otherwise.
The following factors, among others, could cause the company's actual
results to differ from historic results or those expressed or implied in
the forward-looking statements: its revenue is generated from a limited
number of clients and the loss of one or more significant clients or
reduction in demand for services could have a material adverse effect on
the company; the performance of its clients and general economic
conditions; and the terms of its client contracts.
Other reasons that may cause actual results to differ from historic results
or those expressed or implied in the forward-looking statements can be
found in the company's Annual Report on Form 10-K for the fiscal year ended
December 28, 2008 and its subsequent filing on Form 10-Q for the fiscal
quarter ended March 29, 2009. Our filings are available under the investor
relations section of our website at http://www.apaccustomerservices.com and
on a website maintained by the SEC at http://www.sec.gov.