Dublin, May 05, 2021 (GLOBE NEWSWIRE) -- The "Global Interactive Voice Response System Market 2021-2025" report has been added to ResearchAndMarkets.com's offering.
The interactive voice response system market is poised to grow by $2.61 billion during 2021-2025 progressing at a CAGR of 10% during the forecast period.
This report on the interactive voice response system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment.
The market is driven by the increase in the number of calls, exponential increase in contact center data and increased need to improve CRM. In addition, increase in the number of calls is anticipated to boost the growth of the market as well.
The interactive voice response system market analysis includes technology segment, deployment segment and geographical landscapes.
The interactive voice response system market is segmented as below:
By Technology
- Speech technology
- Dual-tone technology
By Deployment
- Cloud-based
- On-premises
By Geographical Landscapes
- North America
- Europe
- APAC
- South America
- MEA
This study identifies the rise in use of multi-channel and multi-modal access as one of the prime reasons driving the interactive voice response system market growth during the next few years. Also, incorporation of voice biometrics and increased use of IP-based IVRs will lead to sizable demand in the market.
The analyst presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters.
This report on the interactive voice response system market covers the following areas:
- Interactive voice response system market sizing
- Interactive voice response system market forecast
- Interactive voice response system market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading interactive voice response system market vendors that include AT&T Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Concentrix Corp., NEC Corp., NICE Ltd., Nuance Communications Inc., RingCentral Inc., and Verizon Communications Inc. Also, the interactive voice response system market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The analyst presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary.
The analyst's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.
Key Topics Covered:
1. Executive Summary
- Market Overview
2. Market Landscape
- Market ecosystem
- Market characteristics
- Value chain analysis
3. Market Sizing
- Market definition
- Market segment analysis
- Market size 2020
- Market outlook: Forecast for 2020 - 2025
4. Five Forces Analysis
- Five forces summary
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition
5. Market Segmentation by Technology
- Market segments
- Comparison by Technology
- Speech technology - Market size and forecast 2020-2025
- Dual-tone technology - Market size and forecast 2020-2025
- Market opportunity by Technology
6. Market Segmentation by Deployment
- Market segments
- Comparison by Deployment
- Cloud-based - Market size and forecast 2020-2025
- On-premises - Market size and forecast 2020-2025
- Market opportunity by Deployment
7. Customer Landscape
- Overview
8. Geographic Landscape
- Geographic segmentation
- Geographic comparison
- North America - Market size and forecast 2020-2025
- Europe - Market size and forecast 2020-2025
- APAC - Market size and forecast 2020-2025
- South America - Market size and forecast 2020-2025
- MEA - Market size and forecast 2020-2025
- Key leading countries
- Market opportunity by geography
- Market drivers
- Market challenges
- Market trends
9. Vendor Landscape
- Vendor landscape
- Landscape disruption
- Competitive scenario
10. Vendor Analysis
- Vendors covered
- Market positioning of vendors
- AT&T Inc.
- Atos SE
- Avaya Holdings Corp.
- Cisco Systems Inc.
- Concentrix Corp.
- NEC Corp.
- NICE Ltd.
- Nuance Communications Inc.
- RingCentral Inc.
- Verizon Communications Inc.
11. Appendix
- Scope of the report
- Currency conversion rates for US$
- Research methodology
- List of abbreviations
For more information about this report visit https://www.researchandmarkets.com/r/mceb7e